Privacy Policy

Man With a Van Crofton Park Privacy Policy

This Privacy Policy explains how Man With a Van Crofton Park collects, uses, stores, and protects personal data when providing services to customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man With a Van Crofton Park customers within our service area, including enquiries, bookings, and completed moves or deliveries.

Who We Are

Man With a Van Crofton Park is a local transport and moving service. For the purposes of data protection law, we act as the data controller for the personal data we collect and use in connection with our services. This means we decide how and why your personal data is processed when you use our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, service location addresses, email address, and any contact details you provide for communication about your booking.

Booking and service information such as preferred dates and times, details about the items to be moved, access information, and any special instructions you choose to share.

Payment and transaction information such as details needed to take payment and record that payment has been made. We do not store full card details when using third party payment processors.

Communication records such as messages, notes from phone calls, and other correspondence relating to quotes, bookings, feedback, or complaints.

Website and usage information where applicable, such as basic technical information automatically provided by your browser, for example IP address, device type, and pages viewed, and any online forms you submit to request a quote or booking.

How We Collect Your Data

We collect personal data from you directly when you contact us by phone, complete an online form, send us a message, or speak to us in person. We may also receive personal data about you from third parties where you have asked someone else to arrange our services on your behalf, for example a family member, friend, or business contact, or where a partner organisation passes on your details with your knowledge and agreement.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide our services to you including giving quotes, arranging bookings, carrying out moves and deliveries, and handling payment and invoices. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To communicate with you about your booking including confirming details, rearranging appointments, following up on issues, and responding to enquiries. The lawful basis is performance of a contract and our legitimate interest in running our business and ensuring good customer service.

To manage our business and records including maintaining financial records, managing accounts, and keeping evidence of services provided. The lawful bases are legal obligations such as tax and accounting requirements and our legitimate interest in maintaining accurate records.

To improve our services including monitoring the types of jobs we undertake, demand in different areas, and general service performance. The lawful basis is our legitimate interest in improving and developing our services.

To send you optional service updates or marketing where you have given your consent or where the law otherwise permits. You can withdraw your consent or opt out at any time.

Data Retention

We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy and to comply with legal and regulatory requirements. In general:

Booking and service records including contact details, service information, and invoices are usually retained for a period consistent with accounting and tax rules, commonly up to six years after the end of the financial year in which the service was provided.

Enquiry information where no booking is made may be kept for a shorter period, typically up to two years, unless you ask us to delete it sooner and we are not required to keep it for legal reasons.

Marketing and communication preferences are kept until you change your preferences or request that we delete your data, unless we need to retain certain records to demonstrate compliance with your request.

When data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked back to you.

Data Processors and Sharing Your Information

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These may include:

Payment processors who handle card payments or other electronic payments. They process your data only as necessary to complete the transaction.

IT and hosting providers who supply systems or storage used to manage bookings, communications, or records.

Professional advisers such as accountants, where access to limited personal data may be necessary for financial and business management.

These processors are only permitted to use your personal data in accordance with our instructions and must protect it in line with data protection law.

We may also need to share personal data with third parties where required by law, for example with law enforcement bodies or regulatory authorities, or in order to protect our rights or the rights of others. If part or all of the business is transferred or restructured, your data may be shared with parties involved in that process, under appropriate confidentiality safeguards.

International Transfers

Our services are primarily provided within the local area, and we aim to keep your personal data within the United Kingdom or the European Economic Area wherever possible. If we do use service providers that process data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised protections, to keep your data secure and uphold your rights.

How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These may include restricted access to business systems, secure storage of records, and only collecting information that is needed in order to provide our services.

While we do our best to protect your personal data, no system can be guaranteed to be completely secure. We encourage you to take care when sharing sensitive information and to contact us if you have concerns about the security of your data in relation to our services.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These include:

The right of access to obtain confirmation of whether we hold personal data about you and to receive a copy of that data, subject to certain legal restrictions.

The right to rectification to have inaccurate or incomplete personal data corrected.

The right to erasure, sometimes called the right to be forgotten, to request that we delete your personal data where there is no good reason for us to continue to process it, subject to our legal and contractual obligations.

The right to restrict processing in certain circumstances, for example while we check the accuracy of data or assess an objection.

The right to object to processing where we are relying on legitimate interests as our lawful basis, and you believe your particular situation justifies an objection.

The right to data portability to receive personal data you have provided to us in a structured, commonly used, machine readable format and to request that we transfer it to another controller where technically feasible and where the law requires this.

Where we rely on consent to process your data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.

Customers in Our Service Area

This Privacy Policy applies to all Man With a Van Crofton Park customers and prospective customers within our service area. By contacting us, requesting a quote, or booking a service, you acknowledge that you have been informed of how your personal data will be processed in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, changes in the law, or improvements in how we manage personal data. Any changes will take effect from the date the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal information.