Terms and Conditions

Man With a Van Crofton Park Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Crofton Park provides removal, transport, and associated services to private and business customers within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

1.1 "Company" means Man With a Van Crofton Park, providing removal and transport services in the UK.

1.2 "Customer" means any individual, business, or organisation that requests, books, or uses the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, storage-related assistance, or associated services supplied by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company in the provision of the Services.

1.5 "Goods" means the items, belongings, furniture, equipment, and other property which are the subject of the Services.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services and Service Area

2.1 The Company provides man and van, small removals, and related transport services, including collections, deliveries, and moves for homes and businesses.

2.2 The primary service area includes Crofton Park and surrounding districts; however, the Company may accept jobs to or from other locations across the UK, subject to availability and quotation.

2.3 The specific details of the Services, including dates, times, addresses, number of personnel, and any additional requirements, will be set out in the booking confirmation or agreed with the Customer before the Contract is formed.

3. Booking Process

3.1 The Customer may request a quotation by providing accurate information about the move, including addresses, access conditions, property type, approximate volume of Goods, special items, and preferred dates and times.

3.2 Quotations are based on the information supplied at the time of enquiry. The Company reserves the right to revise any quotation if the information provided is incomplete, inaccurate, or changes before or during the performance of the Services.

3.3 A booking is only confirmed when the Company has accepted the Customer's request, provided a confirmation of the agreed date, time, price, and any deposits or charges due, and the Customer has accepted those terms.

3.4 The Company may require a deposit or full payment in advance to secure the booking. Failure to pay any required deposit or advance payment may result in the booking not being confirmed or being cancelled by the Company.

3.5 The Customer is responsible for ensuring that all details are correct on the booking confirmation. Any changes to dates, times, addresses, or the nature of the Goods must be communicated to the Company as soon as possible and may result in revised charges.

4. Access, Parking and Customer Responsibilities

4.1 The Customer must ensure that appropriate access is available for the Vehicle at all collection and delivery addresses, including any additional addresses agreed as part of the Service.

4.2 The Customer is responsible for arranging and paying for any necessary parking permits, visitor vouchers, or temporary suspensions required to allow the Vehicle to park legally and safely. Any parking penalties, fines, or charges reasonably incurred as a result of inadequate arrangements or incorrect information may be charged to the Customer.

4.3 The Customer must ensure that Goods are ready for transport at the agreed time, packed and secured where appropriate, unless packing services have been expressly agreed as part of the Contract.

4.4 The Customer should remove and keep in their own possession valuables such as cash, jewellery, important documents, and irreplaceable items. The Company accepts no liability for such items unless specifically agreed in writing prior to the move.

4.5 The Customer must inform the Company in advance of any items that may require special handling, additional manpower, dismantling or reassembly, or specialist equipment.

5. Payments and Charges

5.1 Charges may be based on hourly rates, fixed prices, or a combination, as confirmed at the time of booking.

5.2 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. The Company may, at its discretion, request part or full payment before commencing work.

5.3 The Company may apply additional charges in the following circumstances:

(a) Delays caused by the Customer or a third party, including waiting for keys, access issues, or Goods not being ready.

(b) Additional journeys or deviations from the original agreed route.

(c) Extra labour or time required due to the volume, weight, or nature of the Goods exceeding the information provided at the time of quotation.

(d) Work required outside agreed hours.

5.4 The Customer must pay all sums due without any set-off, deduction, or withholding, except as required by law.

5.5 If payment is not received when due, the Company reserves the right to charge interest, recover reasonable costs of recovery, and retain Goods until full payment has been received, where legally permitted.

6. Cancellations, Postponements and No-Shows

6.1 The Customer may cancel or postpone the booking by giving notice to the Company.

6.2 If the Customer cancels or postpones services with less than 48 hours' notice before the agreed start time, the Company reserves the right to charge up to 50 percent of the estimated or agreed price.

6.3 If the Customer cancels on the day of the move, or if the Company arrives at the agreed location and is unable to complete the work due to reasons within the Customer's control, the Company may charge up to 100 percent of the estimated or agreed price.

6.4 If the Company has incurred specific costs or expenses in preparation for the booking, including congestion charges or toll permits purchased in advance, these may be charged to the Customer in the event of cancellation.

6.5 The Company may cancel or postpone the Services by giving as much notice as is reasonably possible in circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other events of force majeure. In such cases, the Company's liability will be limited to refunding any deposit or advance payment received for the affected Services, and the Company will not be liable for any consequential loss.

7. Customer Warranties and Suitability of Goods

7.1 The Customer warrants that all Goods are owned by the Customer or that the Customer has full authority to permit them to be moved.

7.2 The Customer warrants that none of the Goods are hazardous, toxic, explosive, illegal, or otherwise unsuitable for transport. This includes but is not limited to flammable materials, gas bottles, firearms, drugs, or live animals, unless explicitly agreed in advance where lawful and safe.

7.3 The Company may refuse to handle or transport any item it reasonably considers to be unsafe, illegal, or beyond the agreed scope of the Services.

8. Waste, Rubbish and Disposal Regulations

8.1 The Company is not a licensed waste carrier for general household or commercial rubbish unless specifically stated. The Services are provided primarily for the removal and transport of Goods between addresses, not for clearance of waste.

8.2 The Customer must not present general refuse, undisclosed waste, or prohibited materials as part of the Goods. If, in the course of providing Services, the Company is requested to dispose of any items, it will do so only where it is lawful and practical, and additional charges may apply.

8.3 The Customer is solely responsible for complying with all applicable waste and environmental regulations relating to any items to be discarded. The Company accepts no liability for any failure by the Customer to comply with such regulations.

8.4 Where the Company agrees to remove items for disposal at a recycling centre or other facility, the Customer will be responsible for all associated fees or charges and must ensure that the items are lawful to dispose of in that manner.

9. Liability and Limitations

9.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company's liability is subject to the limitations set out in this clause.

9.2 The Company will not be liable for loss or damage arising from:

(a) Inadequate or improper packing by the Customer, where packing services were not provided by the Company.

(b) Normal wear and tear, or minor marks or scratches that are consistent with normal moving activities.

(c) Electrical or mechanical derangement of items such as appliances, computers, or other equipment, unless there is clear evidence of external damage caused by the Company's negligence.

(d) Goods that are inherently fragile or of a delicate nature, including glass, ceramics, or items of high sentimental value, unless the Company has agreed in advance to provide appropriate packing and handling and has been made aware of their nature.

(e) Loss or damage where the Customer or a third party has participated in the loading or unloading of the Vehicle against the advice of the Company.

9.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.

9.4 The Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any specific limitations notified to the Customer in advance.

9.5 The Customer must notify the Company in writing of any damage or loss as soon as reasonably possible, and in any event within 48 hours of completion of the Services, providing reasonable evidence of the issue. Failure to do so may prejudice the Company’s ability to investigate and may affect any potential compensation.

10. Insurance

10.1 The Company will maintain appropriate insurance policies required by law for the operation of its vehicles and business.

10.2 The Customer is encouraged to ensure that their own home, contents, or business insurance covers Goods in transit and during moves. The Customer should review any policy conditions and exclusions and, if necessary, arrange additional cover.

11. Delays and Force Majeure

11.1 While the Company will use reasonable efforts to adhere to agreed timescales, all collection and delivery times are estimates and cannot be guaranteed. Traffic, weather, road closures, and other operational issues may cause delays.

11.2 The Company will not be liable for any delay or failure to perform the Services arising from any cause beyond its reasonable control, including but not limited to adverse weather, accidents, breakdowns, road restrictions, public events, strikes, or other force majeure events.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, so that the Company has an opportunity to remedy any problem where reasonable.

12.2 The Company will review any complaint and respond within a reasonable timeframe. The Customer agrees to cooperate with any reasonable requests for information or evidence relating to the complaint.

13. Privacy and Data

13.1 The Company will use the Customer's personal information only for the purposes of providing and administering the Services, handling payments, managing bookings, and satisfying legal or regulatory obligations.

13.2 The Company will take reasonable steps to protect personal data from unauthorised access, misuse, or loss, in line with applicable data protection laws.

14. Variation

14.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of confirmation of each booking will apply to that Contract.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if expressly agreed in writing by the Company.

15. Severability

15.1 If any provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision will be deemed deleted without affecting the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By booking or using the Services of Man With a Van Crofton Park, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.