Terms and Conditions for Man With A Van Crofton Park
These Terms and Conditions set out the basis on which Man With A Van Crofton Park provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any service. These terms are intended to be clear, fair, and consistent with UK consumer and transport expectations, while allowing for the practical realities of man and van work, including access issues, time changes, and varying load sizes.
In these Terms and Conditions, “we”, “us”, and “our” refer to the service provider operating as Man With A Van Crofton Park, and “you” or “the customer” refers to the person booking or receiving the service. A booking may be made by an individual, business, landlord, tenant, estate agent, or other authorised representative. Where the person booking is not the service recipient, that person confirms they have authority to accept these terms on behalf of the recipient.
These terms apply to all standard moving and transport work, including small removals, item deliveries, furniture transport, light clearance work, and similar van services. They do not apply to services expressly agreed under separate written terms. If any written service agreement conflicts with these terms, the written agreement will usually take priority to the extent of that conflict.
Booking process begins when you request a quote or reserve a time slot. To provide an accurate estimate, we may ask for details including the collection and delivery addresses, access conditions, dates, floor level, parking arrangements, item sizes, approximate weight, and whether dismantling or reassembly is needed. Quotes are generally based on the information provided at the time of enquiry. If the information changes, the price, vehicle size, staffing requirement, or completion time may also change.
A booking becomes confirmed only when we have accepted the request and, where required, received any deposit or prepayment. Verbal discussions, text messages, emails, or online enquiries do not guarantee availability unless we confirm the booking. We reserve the right to decline a booking where the load is unsuitable, the route is unsafe, the timeslot is unavailable, or the work would breach legal or operational requirements. You are responsible for checking that all details in the confirmation are correct.
If the service is time-based, the estimate may be affected by waiting time, traffic, parking restrictions, lift access, poor packing, or delays caused by incomplete information. If the actual work differs from the original description, we may revise the quote before or during the job. Any revised price will be communicated as soon as reasonably possible. By continuing with the job after a revised price is explained, you accept the updated charge.
Payments must be made in the manner and by the time agreed at booking. We may accept bank transfer, card payment, cash, or another method communicated in advance, but we are not obliged to accept every payment type for every booking. For some services, a deposit may be required to secure the date and time. Any deposit amount will be stated before confirmation. Unless otherwise stated, deposits are non-refundable except where we cancel the service or where applicable law requires otherwise.
All prices are stated in pounds sterling and, unless clearly noted, may be quoted either inclusive or exclusive of VAT depending on the service structure and applicable tax rules. Any unpaid balances must be settled immediately on completion of the job unless we have agreed alternative payment terms in writing. We may retain the right to withhold completion documentation, delivery release, or further service until full payment is received. Late payment may result in added administrative costs or recovery action, where lawful.
Additional charges may apply where the job involves extra labour, long carries, stairs, excessive waiting, congestion, parking penalties, additional stops, disposal fees, heavy or awkward items, or unforeseen access problems. Any such charge will be reasonable and connected to the actual work done. If a parking charge, toll, congestion fee, or similar cost is incurred because of the location or circumstances of the job, you agree to reimburse us unless the cost was caused by our own fault.
Cancellations and rescheduling must be made as early as possible. If you need to cancel or change the booking, please notify us promptly so we can adjust schedules and avoid unnecessary costs. Where a cancellation occurs at short notice, we may retain the deposit or charge a reasonable cancellation fee to cover reserved time, staffing, travel preparation, and lost opportunity. The exact fee may depend on how much notice is given and whether the vehicle or crew have already been dispatched.
If you cancel after we have arrived at the collection point or after the job has started, you may be charged for call-out time, waiting time, labour already provided, fuel, and any costs already incurred. If you request a rescheduled date, we will try to accommodate it, subject to availability. Rescheduling may be treated as a cancellation followed by a new booking if the original slot cannot reasonably be retained. We are not liable for any indirect loss caused by a lawful cancellation charge.
We may also cancel or postpone a booking where conditions are unsafe, unlawful, or materially different from those described. This includes, for example, blocked access, dangerous goods, pest infestation, excessive load weight, severe weather, vehicle breakdown, illness, or failure to obtain necessary permissions. If we cancel for a reason within our control, we will offer a refund of any advance payment for work not carried out. If cancellation is due to your breach of these terms or inaccurate information, we may charge for costs already incurred.
Customer responsibilities are central to a smooth and lawful service. You must ensure that all items are suitably packed, labelled, and ready for transport unless packing forms part of the agreed job. Fragile items should be protected with appropriate packaging. You must also make sure that the items to be moved belong to you or that you have permission to move them. You are responsible for removing cash, jewellery, confidential documents, medicines, and other valuables unless we have expressly agreed to handle them.
You must provide accurate information about access, parking, lift availability, restricted areas, and any item that may require special handling. If disassembly or reassembly is needed, this must be agreed in advance where possible. We may refuse to move items that are prohibited, unsafe, excessively heavy beyond agreed limits, improperly packed, or likely to damage the vehicle or other property. We are entitled to decide, acting reasonably, whether an item can be safely carried by one person, two people, or requires special equipment.
You agree to be present, or to appoint an authorised person, at both collection and delivery where required. If nobody is available to give instructions, sign for items, or grant access, delays may occur and extra charges may apply. You are also responsible for ensuring that building management, landlords, neighbours, or relevant third parties have been informed where necessary, and that any required permits, lift bookings, or access permissions have been arranged before the agreed start time.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling your items and property, but we are not responsible for pre-existing damage, wear and tear, hidden defects, unsecured items, or losses caused by poor packing, incorrect instructions, or your failure to disclose relevant information. Where we provide loading, unloading, or transport services, we will use reasonable skill and care, but moving heavy items always carries some risk. You should ensure that floors, walls, doors, and access points are protected where needed.
We are not liable for loss of earnings, missed appointments, business interruption, emotional distress, indirect loss, or consequential damage arising from delays, unless such liability cannot lawfully be excluded. Our total liability for any proven loss or damage caused by our negligence will normally be limited to the lower of the repair cost, replacement value, or the amount paid for the affected service, unless a different limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
If damage occurs, you must notify us as soon as reasonably possible and before items are repaired, disposed of, or altered. We may ask for photographs, proof of ownership, receipts, and reasonable access to inspect the item or property. We will investigate claims in good faith. No admission of liability is made until the facts have been reviewed. Claims made after an unreasonable delay may be harder to assess and may be rejected where that delay has prejudiced our ability to investigate.
Waste regulations apply to any clearance, disposal, or removal of unwanted items. We operate in accordance with applicable UK waste management laws, including duties relating to lawful transfer, transport, and disposal. We do not knowingly remove hazardous waste, clinical waste, asbestos, chemicals, oils, pressurised containers, or other controlled materials unless this has been specifically agreed and is lawful. The customer must accurately describe any waste or unwanted items before the job begins.
Where waste collection is included, you confirm that you have the right to dispose of the items and that they are not stolen, contaminated, or subject to special controls. We may ask for confirmation of the waste type and may refuse any load that appears unsafe or non-compliant. If we transport waste on your behalf, you agree that the description provided is true and complete. Any costs arising from incorrect description, illegal disposal attempts, or contamination will be your responsibility.
We reserve the right to separate recyclable, reusable, and non-recyclable items where operationally necessary and lawful. If waste transfer documentation, receipts, or records are required, you agree to cooperate with the process. Fly-tipping, unlawful dumping, and improper disposal are serious offences. We will not participate in any activity that would breach environmental or waste legislation, and we may terminate the service immediately if we suspect unlawful conduct.
Delays, force majeure, and service interruptions may occur for reasons beyond our control, including traffic incidents, road closures, severe weather, accidents, public transport disruption, fuel shortages, industrial action, illness, or government restrictions. In such circumstances, we will use reasonable efforts to continue the service, rearrange the job, or provide an alternative solution. We are not liable for delay or failure to perform where the cause is outside our reasonable control, provided we take reasonable steps to minimise the effect on your booking.
If an event beyond our control prevents completion of the job, payment may still be due for work already completed, travel already undertaken, or costs already incurred. We will communicate any disruption as soon as practicable. Where possible, we may offer a revised time, alternative crew arrangement, or new booking date. However, availability cannot always be guaranteed. Customers should avoid scheduling other dependent activities until the move or delivery has been completed.
Property access and safety remain important throughout the booking. You must ensure that pathways, stairwells, parking spaces, and loading areas are reasonably clear and safe. If we believe a route or item poses an unacceptable risk to people, property, or the vehicle, we may stop work until the issue is resolved or cancel the unsafe part of the service. We may also refuse to move items that could breach weight limits, safety guidance, building rules, or road traffic requirements.
Insurance and risk should be understood carefully. While we may hold suitable insurance for our activities, this does not mean every item or circumstance is covered. Customers are encouraged to arrange their own insurance for high-value, fragile, antique, or sentimental items. Unless we expressly agree otherwise in writing, we do not provide a guarantee against pre-existing weakness, internal malfunction, or hidden defects. Electrical items should be disconnected, drained, and prepared before transport where appropriate.
Risk in the goods may pass to you when the goods are delivered to the agreed destination, or earlier if you choose to take control of the goods during the service. If you or your representative directs us to place items in a particular location, that instruction is accepted at your risk once carried out, provided we have acted with reasonable care. We are not responsible for damage caused by placement where the space was unsuitable or where you instructed us to proceed despite warning.
Personal data supplied during booking will be used only for lawful business purposes such as quoting, scheduling, invoicing, communication, and record-keeping. We will handle personal information in line with UK data protection principles and only retain it for as long as reasonably necessary. We do not sell customer data. Where communication is needed to deliver the service, we may share limited details with staff, subcontractors, or third parties involved in the work.
Variation of terms may occur from time to time. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law or expressly agreed in writing. We may update these terms to reflect changes in regulation, operations, pricing structure, or service practices. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full force.
Entire agreement means that these terms, together with the booking confirmation and any written quote or service note, form the full agreement between the parties for the relevant job. No oral statement or informal promise will override the written terms unless confirmed in writing by an authorised representative. Any failure by us to enforce a term on one occasion does not mean that term is waived for future bookings.
Governing law and jurisdiction are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions, the booking, or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. These terms are drafted for use as a UK legal page and should be interpreted consistently with applicable consumer, contract, transport, and waste legislation.