Man With A Van Croftonpark Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Croftonpark provides moving, transport, collection, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical agreement for both parties. The purpose of this document is to explain how bookings are accepted, how payments are handled, what happens if plans change, and how liability is limited where the law allows. It also explains responsibilities relating to waste, prohibited items, and the proper disposal of goods. For the avoidance of doubt, these terms apply to all service requests unless a separate written agreement has been issued and signed by both parties.
In these terms, the words “we”, “us”, and “our” refer to man with a van Croftonpark, and “you” or “customer” refer to the person making the booking or receiving the service. References to “goods” mean all items, materials, furniture, waste, appliances, boxes, and other property handled during the service. References to “service” include loading, transport, unloading, collection, removal, and any additional labour agreed in advance. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights as a consumer under UK law.
These terms are written for general service use and should be read carefully before confirming a booking. They apply whether the work involves a small single-item move, a larger home or office relocation, or a transport job requiring one or more crew members. In addition to these terms, any specific instructions given at the time of quotation or booking may also apply where they are consistent with the law and these conditions. Please ensure that the details you provide are accurate, complete, and updated if circumstances change.
Booking Process
All bookings for man with a van in Croftonpark are subject to availability and are only confirmed once we have accepted the request. A quotation may be provided based on the information supplied by you, including the type of items, access conditions, collection and delivery addresses, parking arrangements, number of stairs, and any time restrictions. Quotes are normally based on the information given at the time and may change if the job differs from what was described. We may request photographs, dimensions, or further details to assess the work accurately.
A booking becomes valid when you accept the quotation and we confirm the date, time, and service scope. Confirmation may be given by email, text message, or another written method. We reserve the right to refuse or cancel any booking if the work is unsafe, unlawful, beyond our capacity, or if the customer provides incomplete or misleading information. It is your responsibility to ensure that someone authorised is present at the agreed time to provide access, confirm items, and approve any changes to the original instructions. If the service requires permits, permissions, or access arrangements, you must obtain them in advance unless we have agreed in writing to do so.
Any change to the original booking, including extra stops, additional items, altered times, or changes in access, may affect the price and the timing of the job. We will use reasonable efforts to accommodate changes, but we are not obliged to do so if resources are unavailable or if the revised request cannot safely be completed. If you ask us to carry out work outside the original scope, we may treat this as a variation and charge accordingly. Man and van Croftonpark services are provided on the basis of the details supplied, so accuracy at the booking stage is essential.
Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the service. We may require a deposit, advance payment, or card pre-authorisation for certain bookings, particularly for larger moves, same-day jobs, or work requiring reserved time slots. The price quoted may be hourly, fixed, or based on a combination of factors such as labour, mileage, waiting time, parking, congestion charges, tolls, fuel, and disposal costs where applicable. Any additional charges will be explained as soon as reasonably possible.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. If an estimate is provided rather than a fixed price, it should be treated as a guide only and may vary depending on the actual work completed. Waiting time caused by delayed access, missing keys, unavailable recipients, incomplete packing, traffic restrictions, or other customer-related issues may be chargeable. If the job is delayed beyond a reasonable period due to circumstances outside our control, we may adjust the price or reschedule the service at our discretion.
You are responsible for ensuring that payment can be made by the agreed method at the end of the service. If payment is not received on time, we may charge reasonable recovery costs and interest to the extent permitted by law. We may also suspend or refuse future services until outstanding sums are paid in full. Any discount, promotional rate, or special arrangement is offered at our discretion and may be withdrawn at any time for future bookings. Man With A Van Croftonpark reserves the right to verify identity or payment details where appropriate.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving notice in a reasonable time before the scheduled service. Where a deposit has been paid, the refund treatment will depend on the notice given, the work already carried out, and any costs we have reasonably incurred in preparation for the job. If you cancel after we have already allocated time, assigned staff, or begun travelling to the address, we may retain part or all of the deposit, or charge a cancellation fee, subject to applicable consumer law.
If you are not available at the agreed time or fail to provide access, we may treat the booking as cancelled by you and charge for wasted attendance, waiting time, and any costs incurred. We are not liable for delays caused by traffic, road closures, weather, accidents, vehicle breakdowns, or other events beyond our reasonable control. Where possible, we will contact you to rearrange the service, but we cannot guarantee exact arrival times unless specifically agreed. The customer should allow reasonable flexibility for transport-related delays, especially where multiple collections or deliveries are involved.
If we must cancel or substantially change a booking for reasons within our control, we will seek to offer an alternative date or time. If this is not possible, any prepayment for the cancelled part of the service will be refunded. Our liability for cancellation is limited to the amount paid for the affected service, except where the law requires otherwise. We will not be responsible for indirect losses, missed deadlines, or consequential losses arising from a change to the schedule, unless such liability cannot be excluded under UK law.
Customer Responsibilities
You must ensure that all goods are suitably packed, labelled, and prepared for transport unless we have agreed in writing to pack or wrap items as part of the service. Fragile or valuable items should be clearly identified, and you should tell us in advance about any item that is unusually heavy, awkward, delicate, hazardous, or requires special handling. If items are not properly packed or declared, we are not liable for damage caused by inadequate preparation, except where that damage is due to our negligence and cannot be limited by law.
You are also responsible for securing pets, keeping children away from the loading area, and ensuring that paths, entrances, stairways, and driveways are reasonably clear. Where parking, permits, keys, lifts, or building access are needed, you must arrange them unless we have expressly agreed to do so. If we are delayed because access is unavailable or unsafe, additional charges may apply. We may refuse to handle any item we reasonably believe poses a risk to health, safety, property, or compliance with the law. This includes substances, goods, or materials that are prohibited, dangerous, or unsuitable for transport.
It is your duty to provide truthful information about the nature of the goods and the destination. If you instruct us to deliver items to a third party, you must ensure that the recipient is available and authorised to receive them. We do not accept responsibility for items left unattended at a requested location where you have instructed us to do so, unless we have specifically agreed otherwise in writing. Where the service includes dismantling or reassembly, you accept that minor cosmetic marks or unavoidable variations may occur during ordinary handling.
Liability and Insurance
We will take reasonable care when carrying out our services, but our liability is limited to the extent allowed by law. We are not liable for loss or damage caused by inaccurate instructions, unsuitable packing, hidden defects, normal wear and tear, or items that were already damaged before the service began. Unless otherwise agreed, liability for breakable, valuable, antique, irreplaceable, or sentimental items is limited and may be excluded unless declared in advance and accepted in writing. You should consider arranging your own insurance for goods of high value.
Where damage is caused by our proven negligence, we may repair, replace, or compensate the affected item, subject to reasonable limits and applicable insurance terms. We will not be liable for loss of profits, business interruption, missed appointments, emotional distress, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe a loss has occurred, you must notify us promptly and provide reasonable evidence so that we can investigate.
Our crews may refuse to move items that are too heavy for safe handling, are likely to cause damage to property, or present a risk to persons or vehicles. If we agree to move such items, this does not mean we accept responsibility for pre-existing weaknesses, inaccessible routes, or structural limitations. Man with a van Croftonpark operations are carried out using reasonable skill and care, but the customer remains responsible for deciding whether goods are suitably insured and whether the service is appropriate for the items involved.
Waste, Recycling, and Environmental Compliance
Where the service includes removal or disposal of waste, you must ensure that the waste is lawfully presented for collection and that you have the right to transfer it to us. Under UK waste regulations, you must not hand over controlled waste, hazardous waste, electrical items, gas canisters, oils, chemicals, asbestos, clinical waste, or any other regulated material unless we have agreed in writing and are legally permitted to collect it. We may require proof of the waste type, source, and origin before accepting the load.
We will only dispose of, recycle, or transfer waste in accordance with applicable environmental legislation and duty of care requirements. We may use authorised disposal facilities, recycling centres, or licensed third parties where appropriate. If we suspect waste has been incorrectly described or contains prohibited items, we may refuse to collect it or may return it at your cost. The customer remains responsible for the lawful classification of waste and for any fines, charges, or penalties arising from false declarations or illegal disposal instructions.
Any recyclable or reusable items removed as part of a clearance remain subject to the agreed service scope. If you want items separated for donation, recycling, or reuse, this must be discussed in advance. We do not guarantee that all recyclable items will be processed in any particular way, as this depends on the condition of the items and the facilities available. Man With A Van Croftonpark will act in line with environmental obligations and expects customers to do the same.
Variations, Subcontracting, and Force Majeure
We may use subcontractors or additional workers to complete all or part of the service, provided that the service remains under our control and these terms continue to apply. We may also change the vehicle, crew size, or route where necessary for safety, efficiency, or operational reasons, provided that the overall standard of service is maintained. Any variation to these terms must be agreed in writing by an authorised representative of our business.
We will not be in breach of these terms if performance is prevented or delayed by events beyond our reasonable control, including severe weather, fire, flood, strike action, civil disturbance, pandemic restrictions, transport disruption, or failures affecting utilities or communications. If such an event occurs, we will use reasonable efforts to resume the service or arrange a new date. Where the event makes performance impossible, the affected obligations will be suspended for the duration of the event or terminated if rescheduling is not practical.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them, are governed by and interpreted in accordance with the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, any mandatory consumer protections in your local jurisdiction may still apply where required by law. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms conflicts with statutory rights, the law will prevail and the remainder will continue in force.
Final Provisions
These terms represent the full agreement between you and man with a van Croftonpark in relation to the service, unless replaced by a separate written contract. No failure or delay by us in exercising any right shall operate as a waiver of that right. You may not assign or transfer your rights under these terms without our written consent. If you book a service on behalf of another person, you confirm that you have authority to accept these terms on their behalf and that they will be bound by them.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will apply to that booking unless a change is required by law. If you continue with the service after any update, that continuation will be treated as acceptance of the revised terms for future bookings. Please read all booking details carefully before confirmation, as your acceptance indicates that you understand and agree to the obligations described above.